Returns

Summary:

Within 100 days from the delivery you have the right to return the product without stating your cause for doing so and without incurring any additional cost. This only applies, however, if you have not damaged or made the product incomplete. In order to place a return, just file a relevant statement via e-mail and send your product back to us. This 100-day return policy excludes Tylko sample sets.


8.1. Notwithstanding the right to file a Complaint, the User may also terminate the Sale Agreement and return the Product without stating his cause for doing so or incurring any additional cost (the “Termination”). The right to Terminate does not apply to any Product which has been damaged or made incomplete by the User, nor does it apply to Tylko sample sets. The right to Terminate does not apply to any Product designed or modified by the Tylko staff on the User's written or verbal request.

8.2. The right to Terminate may be executed within 100 (hundred) days from the Product’s delivery date. In order to Terminate the User should file a Termination statement via e-mail ([email protected]) and send the Product back to the Provider’s address.

8.3. The Product subject to the Termination shall be returned at the sole expense and risk of the Provider. At the User’s request, the Provider may provide the User with a proper shipment packaging.

8.4. Within 7 (seven) days from when the Product subject to the Termination has been delivered to the Provider, the Provider shall inform the User if the Termination has been effective or if the Product subject to the Termination has been deemed damaged or made incomplete by the User. These information shall be provided in an e-mail sent to the User’s address provided during the Registration, during the Order or with the Termination.

8.5. The Termination shall be effective if within 7 (seven) days from when the Product has been returned to the Provider, the Provider has not informed the User that this Product has been deemed damaged or made incomplete by the User. This information shall be provided in an e-mail sent to the User’s address provided during the Registration, during the Order or with the Termination.

8.6. Within 14 (fourteen) days from an effective Termination, the Provider shall return to the User an amount equal to the Product’s total purchase price and delivery costs, as incurred by the User.

8.7. In the event of a dispute between the Provider and the User concerning the Termination, the User is entitled to the benefit of alternative dispute resolution. In particular, the User may refer his case to a mediator or to an arbitration court by filing an applicable form - a request for mediation or an application to the arbitration court – with a relevant institution. A sample list of institutions, including their contact details is available at www.uokik.gov.pl. The User also retains the right to file a formal complaint with the court at his sole discretion.

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+44 800 102 6747

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