Fortunately, we can confirm that only 7% of our UK customers are receiving different parts of their orders at separate times. Delivery times of the packages that are held at customs might increase by an additional 2-5 days. For now, we have no influence over the extended custom checks. To get more information about the status of your packages, we suggest that you get in touch with the courier company directly. Or if you prefer, contact us and we'll forward you any relevant updates as soon as we're informed.
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FAQ Shipping and deliveryMy Tylko packages have been separated and some of them are still being held at the border. What should I do?
How do I assemble my Wardrobe?
How do I measure my space for a Wardrobe?
How much space do I need to allow for a Tone Wardrobe with lighting?
My Tone Wardrobe was ordered and assembled, but I changed my mind and want a wardrobe with lighting. Can I buy or add-on the lighting afterwards?
Can I use my Tone or Edge Wardrobe free-standing or as a room divider?
Why is the Tone Wardrobe not available in some countries/my country?
How does the integrated Tone lighting work?
How is Tone Wardrobe lighting powered?
Does the Edge Wardrobe have lighting?
What is the difference between the Tone and the Edge?
Does my Wardrobe have to be fixed to the wall?
I want a Tone Wardrobe with lighting, but there's no socket where I want to place it. Am I able to connect the Wardrobe using cables?
Can I order extra shelf elements?
Do you offer corner cabinets?
How do I measure my space for Tylko shelves?
I don't want to order a whole shelf. Can I just order indivdual pieces?
How much weight can a shelf hold?
How much weight can each drawer hold?
Can I hang my Tylko shelf on a wall?
Do your Sideboards have any feet on the bottom?
Can I use my Tylko shelf as a room divider?
What is the maximal height my shelf can be and still be stood up under the ceiling?
What is the usable area of each depth's compartments?
Do I have to fix my shelf to the wall?
What is the leg or plinth height for Sideboards?
When I choose doors or drawers, I can't change their position. How can I choose where I want them?
What is the configurator?
Can I add additional closed storage in the middle row of Wall Storage?
Can I add the cable management feature to any Tylko?
Can I mix and match colours or depths?
How much customisation is possible?
Can I request custom items that are not listed on your site?
Can you make a special design just for me?
What does density mean?
Do you offer options for cut-outs, for example for skirting boards or roof bevels?
Do you offer an assembly service?
How much does assembly cost?
How long does assembly take?
How long do I have to wait for a delivery and assembly service date?
Can I add an assembly service after my order is submitted?
Do you offer assembly services outside of Europe?
What does the assembly service include?
Which countries do you offer free shipping to?
How long does delivery take?
How will I know when my order is on the way?
How do you arrange delivery?
Is there a self pick-up option?
I need to change my delivery address. How do I do it?
My Tylko packages have been separated and some of them are still being held at the border. What should I do?
Are your prices inclusive of all charges, or are there additional shipping or taxes added after?
How is Tylko furniture delivered?
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