FAQ Shipping and delivery My Tylko packages have been separated and some of them are still being held at the border. What should I do?

Shipping and delivery

My Tylko packages have been separated and some of them are still being held at the border. What should I do?

Fortunately, we can confirm that only 7% of our UK customers are receiving different parts of their orders at separate times. Delivery times of the packages that are held at customs might increase by an additional 2-5 days. For now, we have no influence over the extended custom checks. To get more information about the status of your packages, we suggest that you get in touch with the courier company directly. Or if you prefer, contact us and we'll forward you any relevant updates as soon as we're informed.

Andre emner

Kan du ikke finde det, du leder efter?

Hvis du ikke kan finde svar på dit spørgsmål, er du velkommen til at kontakte os, så hjælper vi dig så hurtigt som muligt.

Dobbelttjek venligst om din e-mail adresse er korrekt, så vi er sikre på, at vi kan få fat i dig.

Dine data administreres af Tylko S.A. For at finde ud af mere, besøg vores Persondatapolitik.