Shipping and delivery

My Tylko packages have been separated and some of them are still being held at the border. What should I do?

Fortunately, we can confirm that only 7% of our UK customers are receiving different parts of their orders at separate times. Delivery times of the packages that are held at customs might increase by an additional 2-5 days. For now, we have no influence over the extended custom checks. To get more information about the status of your packages, we suggest that you get in touch with the courier company directly. Or if you prefer, contact us and we'll forward you any relevant updates as soon as we're informed.

Can't find what you're looking for?

If you can’t find an answer to your question, feel free to contact us and we'll help you as soon as possible.

Contact Customer Service

+44 800 102 6747

Mon - Fr 8:00 - 22:00 CET

Sa - Sun 10:00 - 18:00 CET

Follow us:

Inspiration, special offers and more

Sign up and get a 200€ gift before it’s gone

I agree to receive valuable content from Tylko in the form of occasional emails. The data controller is Custom Sp.z o.o. Your data will be processed in order to keep you informed about our products and services. The legal basis for the processing is your consent (art. 6(1)(a) of the GDPR).

We are certified by Trusted Shops Buyer Protection & Data Protection

Certified by Trusted Shops

Buyer Protection, Data Protection, Secure Payment

We accept