Business clients may return products only in the event of damage during delivery or if the product has a factory defect. All other sales are final upon delivery.

In the case of receiving a damaged product or a product with a factory fault, business clients must notify the Provider within 7 (seven) days from the delivery date to initiate the return process.

To initiate a return, business clients should file a return request via e-mail to [email protected], providing details regarding the damage or fault. The Provider will assess the situation and provide instructions for returning the affected product.

Products must be returned within 14 (fourteen) days following the authorization of the return request. Returns will be at the expense and risk of the Provider.

The Provider shall inspect the returned product upon receipt and will inform the business client within 7 (seven) days if the return has been accepted due to damage or factory fault. An e-mail confirmation will be sent to the business client's address provided during registration or order placement.

If the return is deemed valid, the Provider will refund the business client the total purchase price of the product and any related delivery costs within 14 (fourteen) days from the effective return confirmation.

In the event of a dispute regarding the return, business clients are entitled to alternative dispute resolution methods, including mediation or arbitration, and may also file a formal complaint with the court at their discretion.