Summary:

Within 100 days of delivery, you have the right to withdraw from the Agreement and return most of our furniture items without giving any reason and without incurring any additional costs — with the following exceptions: 30 days for sofas, and 14 days for blankets and accessories. Returned products must show no signs of use, must not be damaged, and must be complete. Sample sets and custom design orders (modified by us at the User's request) are non-returnable. To initiate a return, you may use the withdrawal function available directly at tylko.com — click the "Cancel Order" button in the website footer and complete the contact form. You may also submit the relevant declaration by email and return the Product to us. If you wish, please provide a reason for the return — while we do not require you to do so, we would appreciate it if you could. This will help us to continuously improve our products and services.

8.1. Independently of any right to submit a Complaint, you have the right to withdraw from the Sales Agreement and return the Product without giving any reason and without incurring any additional costs ("Withdrawal"). The right of Withdrawal does not apply to Products that show signs of use, have been damaged or rendered incomplete, to sample sets, or to Products designed or modified by the Tylko team at the User's written or oral request (custom design orders). The return of a Product that does not meet the above conditions may result in a reduction of the refund amount or, in exceptional cases, the refusal to accept the return. To facilitate the exercise of your right of Withdrawal, we provide an online withdrawal function on tylko.com, accessible throughout the entire period during which the right of Withdrawal may be exercised. You may access this function by clicking the "Cancel Order" link in the footer of tylko.com, which will redirect you to a contact form (under the "Cancellation" tab).

Via the form, you may conveniently provide us with the following information:

(a) your full name;
	
(b) details identifying the agreement from which you wish to withdraw (in particular, your order number); and
	
(c) the email address to which confirmation of receipt of your withdrawal declaration is to be sent.

Once you have completed the form, please confirm your withdrawal by clicking the button labelled "Confirm Withdrawal". Immediately upon activation of the confirmation function, we will send you an email to the address provided, confirming receipt of your withdrawal declaration together with its content and the date and time of submission.

Use of the above function is not mandatory — you may also submit a withdrawal declaration by email to [email protected]. The consumer may make use of out-of-court dispute resolution through a certified ADR body in their country. A list of certified ADR bodies in EU member states is available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

The following provisions apply to consumers resident in the respective countries indicated below, in addition to the general terms set out above:

For Poland: You may also use the withdrawal form template available at: https://prawakonsumenta.uokik.gov.pl/prawo-odstapienia-od-umowy/forma/

For Germany: We hereby inform you that we are neither obliged nor willing to participate in proceedings before a consumer dispute resolution body (Verbraucherschlichtungsstelle).

For Portugal: In the event of a dispute, the consumer may contact the competent dispute resolution body (ADR). The competent body is CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, available at: www.cniacc.pt. We also provide an electronic Book of Complaints at: www.livroreclamacoes.pt. We are neither obliged nor willing to voluntarily participate in proceedings before an ADR body, unless such an obligation arises directly from mandatory provisions of law.

You are welcome to provide a reason for your return — while we do not require one, we would be grateful if you chose to share it, as it helps us to continuously improve our products and services.

8.2. The right of Withdrawal may be exercised:

(a) for furniture, excluding custom design items, sofas, and sample sets — within 100 (one hundred) days of the date of delivery of the Product;
	
(b) for sofas — within 30 (thirty) days of the date of delivery of the Product; and
	
(c) for other products — within 14 (fourteen) days of the date of delivery.

8.3. The Product subject to Withdrawal shall be returned at our sole cost and risk. Due to the nature of certain Products (oversized furniture), which cannot be returned via standard postal services, the collection of the returned Product is organised and financed by us — you will not incur any costs related to the return. We kindly request that, where possible, products be returned in their original packaging — in doing so, we collectively reduce waste and contribute to environmental responsibility. If you no longer have the original packaging, we can provide you with suitable packaging materials for the return shipment. Please package the Product carefully and securely to prevent damage in transit (this requirement does not apply to furniture collected by us as part of a disassembly service).

8.4. Within 7 (seven) days of our receipt of the returned Product, we will verify whether it meets the requirements set out in Section 8.3. You will be informed of the outcome by email to the address provided during Registration or in your withdrawal declaration.

8.5. Provided the condition of the returned Product is found to be satisfactory, we will refund the total purchase price of the Product and any delivery costs incurred by you within 14 (fourteen) days of receiving notification of your Withdrawal. The refund will be made using the same payment method used to pay for the returned Product. We may withhold the refund until we have received the Product or until you have provided proof of dispatch, whichever occurs first.

8.6. In the event of a dispute concerning Withdrawal from the Agreement, you have the right to seek resolution through out-of-court dispute settlement mechanisms. In particular, you may refer your case to a mediator or arbitration tribunal by completing the relevant form with the appropriate institution. An indicative list of such institutions and their contact details is available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en?prefLang=pl. You also retain the right to bring formal proceedings before a court of your choosing.