You place an order after going through the configuration process and by clicking the "pay securely now" button. If you have an account, you won’t need to provide your personal data again. All payments and deliveries are processed by third party providers. Note that we will not process your order before we receive payment confirmation. Also, due to the fact that all our products are custom made, you will not be able to cancel or change your order. You may, however, return your Product within 100 days without stating your cause for doing so. This 100-day return policy excludes Tylko sample sets. Shipping is currently only available for Austria, Belgium, Bulgaria, Croatia, Czech Rep., Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway and the United Kingdom.
5.1. An Order is submitted once the User: (i) determines the Product Specification and (ii) presses a clearly marked button rerouting him to the payment page. The User submits an Order by following subsequent steps within the Service. In case an Order is submitted by a User who has not concluded an Agreement, sec. 2.2 to 2.7 of these Terms shall apply during the Order and to the data provided during the Order. The Orders can only be placed for Products to be shipped to Austria, Belgium, Bulgaria, Croatia, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway and the United Kingdom.
5.2. Once the Order has been placed:
a) the Provider is obligated to provide the User with a Product suitable for use, non-defective and finished in accordance with the final Specification, and
b) the User is obligated to pay the final price of the product. For all Users within the European Union, the final Product price indicated in the Service is gross (i.e. includes VAT). The final product price will be displayed in a currency accordant to the region in which The User is shopping. The Provider is not responsible for exchange rates or fees applied to the final product price and product assembly cost, should The User choose to make payment in a currency different than the indicated region-specific final price.
5.3. Before submitting an Order the User receives information on available payment methods. All payments made within the Service are processed solely by Adyen BV, a company with its registered office in Amsterdam, Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, the Netherlands, entered into a commercial register maintained by the Kamer van Koophandel in Amsterdam under no. 34259528 (the "Broker"). During the placement of the Order, once Specification is determined and Basic Data has been provided, the User is redirected to the Broker’s website in order to select the payment method and pay for the Order.
5.4. Once the Order is submitted, the User will receive an e-mail confirming the Order’s final Specification and its acceptance by the Provider. At this point a contract for a sale of the ordered Product has been concluded between the Provider and the User (the “Purchase Agreement”) and the Order, the Specification, as well as, the Purchase Agreement itself, may not be amended.
5.5. The Provider will begin to execute the Order (i.e. initiate the Product’s production and delivery) immediately after confirmation of the User’s relevant payment is provided by the Broker. The User can track his Order using the dedicated tab in the Service.
5.6. The production process - from Users's order through to finished Product - can take up to 60 days. Once the production and packaging of the Product is complete the Product is turned over to a company providing transport, delivery or freight forwarding services (the “Deliverer”). The Deliverer delivers the Product to the User. The risk of damage to or loss of the Product is transferred upon the User once the Product has been duly delivered to the User.
5.7. Due to the fact that the Product is not prefabricated and is produced in accordance with the Specification, as per art. 38 sec. 3 of the Polish Consumer Rights Act of 30 May 2014 (Dz. U. 2014 pos. 827) (the “Consumer Rights Act”), the User may only terminate the Purchase Agreement under the terms of sec. 8 below, of which the User will be informed prior to.
5.8. In special cases caused by the specific nature of the Order, in particular, high level of individualization and complexity of the project, numerous stages of the designing and production process, the obligation to use materials meeting quality requirements, the obligation to test the products to ensure their compliance with technical requirements, the Provider reserves the right to extend the deadline set in Point 5.6 of the Regulation. The Provider will immediately inform the User of the expected new delivery time, which will constitute an amendment of the terms of the Order.
You can assemble most of our furniture yourself at home using the assembly instructions included in the shipment (mandatory assembly by the Tylko’s team applies to Tone cabinets). You can also use the assembly option as an additional service - before you do so, check if it is available in your country.
Assembly instructions are included with the order confirmation you receive at the email address you specify. Helpfully, you can refer to the support materials available at: https://tylko.com/faq/articles/self-assembly-disassembly/how-do-i-disassemble-my-tylko, https://tylko.elevio.help/en/categories/5-assembling-your-shelf and video: https://www.youtube.com/playlist?list=PLOAx97AcdPcbsI80lxKWiCT2SrMDD2ySn
To assemble the furniture safely, first carefully read the assembly instructions and make sure that you have everything you need to do so and that the space on which the assembly will take place is sufficient and properly secured. Our furniture can only be assembled by competent adults. Take care to keep children and pets out of the assembly/disassembly area for their safety. To prevent any damage, protect your floor before beginning the disassembly. Wear protective boots and be especially careful if climbing a ladder. Remember that furniture elements can be heavy. Follow the directions in the assembly instructions.
If you have any questions on assembly, please email us at: [email protected].
You can dismantle our furniture yourself or you can use the help of a professional, also the Tylko’s disassembly team. If you want to use our team, please email us at: [email protected] - before you do so, check if it is available in your country.
Before taking your furniture apart, we recommend requesting a sticker set from our Customer Services to label your furniture and make reassembly much easier. You can also ask for a felt-covered protective board and/or key to be sent to you. In this case, please contact us at: EN +44 800 102 67 47, DE: +49 (0) 800 0010484, FR: +33 805 10 35 65 (the cost according to the rates of your operator).
To safely disassemble the furniture first carefully read the disassembly instructions, which you can find at: https://tylko.com/faq/articles/self-assembly-disassembly/how-do-i-disassemble-my-tylko and chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://tylko.com/EN_Disassembly_tall_furniture.pdf
Once the shelves are divided into sections, remember to secure them carefully for transportation. For more info, see 'How to protect elements for transport' in the Disassembly manual. Remember: Never transport a module with 'loose' verticals as they're likely to break. Additionally, be very careful with double-height verticals!
You can find additional tips on disassembly and reassembly available here:
EN: https://www.youtube.com/playlist?list=PLOAx97AcdPcbsI80lxKWiCT2SrMDD2ySn FR: https://www.youtube.com/playlist?list=PLOAx97AcdPcZEXmjn1xGdlyq6D__FVwV2 ES: https://www.youtube.com/playlist?list=PLOAx97AcdPcZBn_S6DlsELg2sZv1W6pOQ DE: https://www.youtube.com/playlist?list=PLOAx97AcdPcZl8jPinSeTTOBXXSsCzhZV NL: https://www.youtube.com/playlist?list=PLOAx97AcdPcZ4M67KAcjIAL-V4XJWVacS
Our furniture can only be assembled by competent adults. For the safety of children and pets, keep them away from the disassembly area. To prevent damage, protect the floor before starting disassembly. Wear protective footwear and take extra care when climbing the ladder. Remember that furniture pieces can be heavy. Follow the instructions for disassembly.
If you have questions or concerns, you can call our hotline at +44 800 102 67 47 and get advice over the phone (cost according to operator rates).
Safe and long-term use
To enjoy our furniture for a long time read the information which can be found in the Product details section.