Return Policy

We’re sure you’ll love your Tylko product, but if for any reason you’re not happy we give you 100 days from delivery to return it - with free shipping within the EU! To make a return, just email us at [email protected], or give us a call at +44 800 102 6747 or +49 08000010484. We’ll send you all the boxes you'll need and arrange the pickup. Then, once your package reaches us we’ll refund you fully within 14 days. You'll get a correction invoice, and after you accept it the refund will be made via bank transfer. For more detailed information on Tylko’s return policy, you can see our Terms of Service.

Please note that the right to return within 100 days is waived when additional shipping fees are required. However free replacements in the case of production or delivery damage are included.

If you believe your Tylko purchase is incomplete or defective, you can easily get it repaired or replaced by emailing us at [email protected]. We will contact you within 14 days and let you know if we can fix or replace your product. We’ll send you all the boxes you'll need and arrange the pickup, as well as cover any shipping costs in connection with your issue. For more detailed information, please see our Terms of Service.

Contact Customer Service

+44 800 102 6747

Mon - Fr 8:00 - 22:00 CET

Sa - Sun 10:00 - 18:00 CET

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