Shipping and Returns
Tylko furniture is delivered directly to your home via a courier. We only work with the most reliable shipping companies to provide you with a first-class service. Depending on the delivery address and size of your order, we'll always choose the most efficient provider.
Shipping time can vary depending on several factors. The configurator will automatically adjust the shipping time as you change the design to reflect any possible changes.
All our shipments are free of charge for all EU countries: Austria, Belgium, Bulgaria, Croatia, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Please contact us on firstname.lastname@example.org if your shipping destination is Cyprus or any other island within EU.
We are happy to ship globally for an additional shipping fee. Please provide your address and a screenshot of your design so we can calculate the exact shipping time and cost.
Customs duties apply to orders shipped to Switzerland.
We’re sure you’ll love your Tylko product, but if for any reason you’re not happy we give you 100 days from delivery to return it - with free shipping within the EU! To make a return, just email us at email@example.com, or give us a call at +44 113 868 0195 or +49 32 221096672. We’ll send you all the boxes you'll need and arrange the pickup. Then, once your package reaches us we’ll refund you fully within 14 days. You'll get a correction invoice, and after you accept it the refund will be made via bank transfer. For more detailed information on Tylko’s return policy, you can see our Terms of Service.
Please note that the right to return within 100 days is waived when additional shipping fees are required. However free replacements in the case of production or delivery damage are included.
If you believe your Tylko purchase is incomplete or defective, you can easily get it repaired or replaced by emailing us at firstname.lastname@example.org. We will contact you within 14 days and let you know if we can fix or replace your product. We’ll send you all the boxes you'll need and arrange the pickup, as well as cover any shipping costs in connection with your issue. For more detailed information, please see our Terms of Service.
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