Is Tylko available for all smartphones and tablets?
For now, Tylko is available for Apple devices (running on iOS 8 or above) and for Android devices. For users of other devices, we're currently working on implementing most of the app's features on the website.
What is the Context View?
Context View is the feature of the Tylko app that visualises a piece of furniture in a real space - for example, your home. It uses technology called Augmented Reality that displays 3-D objects on the image you see through your device's camera. For the Context View to work, you need to print the Context Card on a A4 piece of paper that lets your device know where to place the items.
How can I get the Context Card?
You can request it via email in the 'Me' tab in the app or download it from your account on the website. Once you have it, print it in black and white on A4 paper then go to Context View and follow the instructions.
Where is Tylko furniture made?
Currently all Tylko products are manufactured in high-quality furniture factories in Poland. You can take a factory tour anytime here: https://tylko.com/journal/tylko-factory-tour/
Are you going to introduce new products?
Yes, we are. We'd like to offer a variety of products and have several of them in the pipeline already. Sign up for our newsletter to receive updates.
Are there any vacancies at Tylko?
All current vacancies are listed on our Jobs page. If none of these positions match your profile, write us an email outlining how you wish to contribute to Tylko and we'll review your application.
Do you have any brick and mortar stores?
We don't. By only being online and producing exclusively on demand, we can provide a faster and more affordable service to our consumers.
How is Tylko furniture assembled?
Very easily. Tylko Shelves arrive with invisible connectors already built into the edges of each element, you can easily assemble them following the instructions provided in the packaging. Only Tylko Tables need to be additionally fixed by screws with the tools that are provided with every shipment.
Can the furniture be dismantled after it has been assembled?
Yes, it can. Just use the same tool that you used for assembly and slide the pieces backwards.
How to fix the Tylko Shelf to the wall?
A Tylko shelf needs to be fixed to the wall only if its height exceeds 100cm. Since different wall materials require different fixing tools, there is no universally suitable tool that we could include in the parcel.
What exactly can I customize in my furniture?
The Tylko customization process is divided into three easy steps. You can customize the dimensions, colour and style of each piece. In some cases you can also choose from different materials.
Can I make a special request?
We are only able to take special requests if their value exceeds 2000 EUR. Contact firstname.lastname@example.org to enquire about special requests.
Who designs Tylko furniture?
The Tylko Shelf was designed by our in-house design team made up of furniture designers and experts in parametric design. We're working on a collaboration with guest designers as well.
World-renowned designer Yves Béhar has worked closely with Tylko since its very inception, and now proudly introduces Tylko Table. Tylko Table can be co-designed with the man himself, within distinct creative boundaries ranging from basic sizing to fine craft details.
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Can I modify my order?
Since our production process is fully automated, production begins the moment an order is placed. Any changes in the design, material or delivery address are therefore impossible. In very urgent cases, email us at email@example.com and we'll see what we can do, but there's no guarantee that we'll be able to help.
What payment options are avilable?
We accept credit cards (MasterCard, Visa), and payments through PayPal. Additional payment options differ depending on the country:
DE: International Bank Transfer, SEPA Direct Debit
AT: Bank Transfer, SEPA Direct Debit
PL: International Bank Transfer, SEPA Direct Debit, Dotpay
UK: MasterCard, Visa, International Bank Transfer, SEPA, PayPal
All transactions are processed securely via our payment provider Adyen
How is my payment processed?
All transactions are processed securely via our payment provider Adyen.
How change my personal info after purchase?
If you want change the details of your order after the purchase please contact us at firstname.lastname@example.org. To change your details we will need your name, email address you used to make the purchase and your order number.
Does Tylko furniture come with a guarantee?
Tylko furniture is made of top quality materials that are resistant to all kinds of damage resulting from daily use. However, Tylko products don't come with a guarantee and there is no complimentary repair service.
Can I return a customized product?
We’re sure you’ll love your Tylko product, but if for any reason you’re not happy we give you 100 days from delivery to return it - with free shipping within the EU! To make a return, just email us at email@example.com, or give us a call at +44 113 868 0195. We’ll send you all the boxes you'll need and arrange the pickup. Then, once your package reaches us we’ll refund you fully within 14 days. You'll get a correction invoice, and after you accept it the refund will be made via bank transfer. For more detailed information on Tylko’s return policy, you can see our Terms of Service.
If you believe your Tylko purchase is incomplete or defective, you can easily get it repaired or replaced by emailing us at firstname.lastname@example.org. We will contact you within 14 days and let you know if we can fix or replace your product. We’ll send you all the boxes you'll need and arrange the pickup, as well as cover any shipping costs in connection with your issue. For more detailed information, please see our Terms of Service.
What can I do if a product arrives damaged?
You can submit a complaint about a defective or an incomplete product to email@example.com. You can also submit a complaint if the product is inconsistent with your specification or if it was defectively assembled. You can do that within a year from when you’ve noticed a defect (but not 2 years after you’ve received your product). We will process you complaint within 14 days and will let you know if we will fix, replace or reassemble your product. We cover the costs of all shipments made in connection with your complaint.
How much does shipping cost?
Shipping is absolutely free.
How is Tylko furniture delivered?
All Tylko furniture is delivered directly to your home for free. We only work with the most reliable delivery companies to provide you with a first-class service. Based on the delivery address and size of your order, we'll choose the most appropriate provider to make sure your bespoke piece is cared for correctly.
Is there a self pick-up option?
No, there isn't. We take care of bringing our products directly to your door to minimise the risk of damage in transit.
What countries do you ship to?
We currently ship to Austria, Belgium, Bulgaria, Croatia, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
How long does delivery take?
Shipping time is currently up to 7 weeks for the Tylko Shelf, 7 weeks for the Tylko Table.
How will I know that my order is on its way?
You'll be notified by email everytime the status of your order changes. We'll email you when your piece leaves the factory and when you can expect it to be delivered to your door.
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