Shopping at Tylko during the Covid-19 pandemic
Have Tylko operations been affected by Covid-19 pandemic?
This is the current situation: despite of setbacks caused by local Covid-19 regulations and outbreaks, 95% of orders are now being delivered perfectly on time. The remaining 5% have been affected by supply chain challenges, such as quarantines, extra controls, material delivery delays and other restrictions. We are taking action to improve as we speak, implementing extra safety measures where possible, and optimising productions steps in our factories to helps us get back on track.
Is it safe to order a Tylko product during the COVID-19 pandemic?
Will my Tylko delivery be affected by the COVID-19 pandemic?
Is it possible to book an In-Home Assembly Service during the COVID-19 pandemic?
Shopping with Tylko Post-Brexit
How are taxes calculated after Brexit?
Will my delivery be affected by Brexit regulations?
My Tylko packages have been separated and some of them are still being held at the border. What should I do?
Is the Tylko app available for all smartphones and tablets?
- iPhone 6s
- iPhone 6s Plus
- iPhone SE
- iPhone 7
- iPhone 7 Plus
- iPhone 8
- iPhone 8 Plus
- iPhone X, 12,9"
- iPad Pro, 12,9"
- iPad Pro Wi-Fi + Cellular, 9,7"
- iPad Pro, 9,7"
- iPad Pro Wi-Fi + Cellular
- iPad Wi‑Fi (5. Generation)
- iPad Wi‑Fi + Cellular (5. Generation), 12,9"
- iPad Pro (2. Generation), 12,9"
- iPad Pro Wi‑Fi + Cellular (2. Generation), 10,5"
- iPad Pro und 10,5" iPad Pro Wi‑Fi + Cellular.
Where is Tylko furniture made?
Will you release any new products?
Are you hiring?
Do you have any physical stores?
How do I assemble Tylko furniture?
Can the furniture be dismantled after it has been assembled?
Can I fix my Tylko Shelf to a wall?
Can I order samples?
Which parts of my furniture can I customise?
Can I request something special?
Who designs Tylko furniture?
Orders and Payments
Can I modify my order?
What payment options are available?
We accept MasterCard and Visa, as well as other local payment options, which depend on the country you're in:
Germany: International Bank Transfer, SEPA Direct Debit, Klarna
Austria: Bank Transfer, SEPA Direct Debit, Klarna
France: Credit card (MasterCard, Visa, American Express et Diners Club), Direct Debit, Bank Transfer
United Kingdom: MasterCard, Visa, International Bank Transfer, SEPA
All transactions (except Klarna) are processed securely via our payment provider Adyen.
Can I pay in instalments?
For other regions, please contact our customer service to see what payment options are available to you.
How is my payment processed?
Guarantee and Returns
Does Tylko furniture come with a guarantee?
Can I return my product?
What do I do if my furniture arrives damaged?
You can also submit a claim if your furniture is different to how you designed it, or if it was defectively assembled – you can do this within 1 year from noticing the defect (but not 2 years after you’ve received your product). We will process you complaint within 14 days and will let you know if we will fix, replace or reassemble your furniture. We cover the costs of all shipments made in connection with your claim.
Shipping and Delivery
How much does shipping cost?
How is Tylko furniture delivered?
Is there a self pick-up option?
Which countries do you offer free shipping to?
At present, we are unable to offer shipping to countries not included in the list above.
How long does delivery take?
How will I know when my order is on the way?
How do I get the assembly service?
What does the assembly service include?
How much does it cost?
I ordered the at-home assembly service. What happens next?
What if I want to return a shelf that I purchased with the assembly service?
How long does shipping with assembly service take in France?
Normal delivery times apply for Paris and the greater Paris region, as well as Eure and Oise.
Delivery times are one week longer for the regions of Hauts-de-France and the Grand Est; the cities of Lyon, Marseille and Nice; and the departments of Ain, Isere, Rhone, Bouches du Rhone, Alpes Maritimes and Var.
For the rest of France, delivery times are two weeks longer.