Save up to 200€ with the code SPOOKY19
through 31.10.
Save up to 200€ with the code SPOOKY19
through 31.10.

FAQ

FAQ

General

Is the Tylko app available for all smartphones and tablets?

As of now, the Tylko app is available for the Apple devices listed below. Haven't got one of these devices? Don't worry: we're working on bringing many of the app's great features to our website.

  • iPhone 6s
  • iPhone 6s Plus
  • iPhone SE
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus
  • iPhone X, 12,9"
  • iPad Pro, 12,9"
  • iPad Pro Wi-Fi + Cellular, 9,7"
  • iPad Pro, 9,7"
  • iPad Pro Wi-Fi + Cellular
  • iPad Wi‑Fi (5. Generation)
  • iPad Wi‑Fi + Cellular (5. Generation), 12,9"
  • iPad Pro (2. Generation), 12,9"
  • iPad Pro Wi‑Fi + Cellular (2. Generation), 10,5"
  • iPad Pro und 10,5" iPad Pro Wi‑Fi + Cellular.

Where is Tylko furniture made?

All of our products are manufactured in high-quality factories in Poland that specialise in furniture.

Will you release any new products?

Absolutely! We're working on some exciting new things. Sign up for our newsletter to hear about them before anyone else – just head to Tylko.com and scroll down to the bottom to input your email!

Are you hiring?

All openings are on our jobs page. If you can't see anything relevant to you, then please send us an email and tell us why you'd like to work here. We're always on the lookout for talent!

Products

Do you have any physical stores?

We don't. By being a strictly online company and producing furniture on demand, we can provide you with a faster and more affordable service.

How do I assemble Tylko furniture?

It's very easy. Our shelves have discrete connectors built into the edges, so you can click everything together. Just follow the instructions provided in the packaging.

Can the furniture be dismantled after it has been assembled?

Yes, it can. Just perform the assembly instructions backwards. If you need any help along the way, please contact our customer service.

Can I fix my Tylko Shelf to a wall?

Yes, you can. We recommend attaching a shelf to a wall if it is higher than 100 cm or has drawers. We'll provide you with the right amount of wall brackets, plus a special screw for each bracket that is suitable for any wall type.

Customization

Which parts of my furniture can I customise?

Many! The Tylko customization process is easy, fast and fun. Just choose a shelf to enter the configurator – here you can customize the dimensions (height/width/depth), row height, whether you want doors and drawers, the colour and the overall style. You can also tailor your dream shelf with the Tylko app.

Can I request something special?

We can't fulfil every wish, but we'll definitely take a look at anything you'd like to have if your order exceeds €5000. Just get in touch with us and ask.

Who designs Tylko furniture?

Each Tylko Shelf has been designed by our in-house team of expert furniture and parametric designers. We're also consulted by world-renowned designer Yves Béhar, who has worked closely with us since the beginning. We occasionally work with guest designers, too.

Orders and Payments

Can I modify my order?

As soon as we receive your order, it's sent directly to the factory where work begins. Because of this it's not possible to make any changes to the design, material or delivery address. In very urgent cases, you can email us and we'll see what we can do, but we can't guarantee anything.

What payment options are available?

We accept MasterCard and Visa, as well as payments through PayPal. Other payment options depend on the country you're in:

Germany: International Bank Transfer, SEPA Direct Debit, Klarna

Poland: International Bank Transfer, SEPA Direct Debit, Dotpay

United Kingdom: MasterCard, Visa, International Bank Transfer, SEPA, PayPal

All transactions (except Klarna) are processed securely via our payment provider Adyen.

Can I pay in instalments?

For now, the option to pay in instalments is only available in Germany via Klarna. Klarna's payment plans are simple and secure to set up. If you choose this option, Klarna will get in touch with you once your furniture arrives to outline the payment process. You can get an overview of how it works and the available options here. For other regions, please contact our customer service to see what payment options are available to you.

How is my payment processed?

All payments (except those through Klarna) are processed securely via our payment provider, Adyen.

Guarantee and Returns

Does Tylko furniture come with a guarantee?

We make every piece of furniture with top-quality materials that stand up to tough daily use. For extra peace of mind, we give you a solid 2-year guarantee. For more details and the conditions, please read our Terms of Service.

Can I return my product?

We’re confident you'll love your Tylko furniture, but we still provide a 100-day free return policy in case you’re not happy – with free return shipping within the EU. To make a return, just contact us. We’ll send you all the boxes you'll need and arrange the pickup. Once your package reaches us, you'll receive a corrected invoice, and after you've accepted it, the refund will be made via bank transfer within 14 days. For more detailed information on Tylko’s return policy, visit our Terms of Service. Please note that the right to return within 100 days is waived when additional shipping fees are required. However, free replacements in the case of production or delivery damage are included. If you believe your Tylko purchase is incomplete or defective, you can easily get it repaired or replaced by contacting us – we'll get back to you within 14 days to let you know if we'll repair or replace it. We’ll send you all the boxes you'll need and arrange the pickup, as well as cover any shipping costs in connection with your issue. For more detailed information, please see our Terms of Service.

What do I do if my furniture arrives damaged?

Contact us to submit a claim. We'll need a picture of the element that is damaged, and also the element number (you'll find this on a sticker on the element itself). You can also submit a claim if your furniture is different to how you designed it, or if it was defectively assembled – you can do this within 1 year from noticing the defect (but not 2 years after you’ve received your product). We will process you complaint within 14 days and will let you know if we will fix, replace or reassemble your furniture. We cover the costs of all shipments made in connection with your claim.

Shipping and Delivery

How much does shipping cost?

Standard shipping is absolutely free in Europe. If you're in another country, please contact customer service to get a shipping estimate.

How is Tylko furniture delivered?

Tylko furniture is delivered in flat pack boxes by only the most reputable delivery companies, directly to your door. Based on the delivery address and size of your order, we'll choose the most appropriate courier to make sure your one-of-a-kind piece is cared for correctly.

Is there a self pick-up option?

Unfortunately not. We take care of bringing your furniture directly to your door to minimise the risk of damage in transit, as well as effort on your part.

What countries do you ship to?

We offer free shipping to: Austria, Belgium, Bulgaria, Croatia, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. We can also ship worldwide and are happy to give you a quote for shipping to your country. Just send a screenshot of your design, your zip/post code and country here and we'll get back to you with the shipping cost.

How long does delivery take?

Shipping time for Tylko shelves is currently up to 6 weeks, but this changes depending on our factory production capacity and stock level. You can view a recalculated estimate next to your order, but please note that this estimate is related to when you're shelf will be shipped, not delivered.

How will I know when my order is on the way?

We'll notify you by email every time the status of your order changes, including when your furniture leaves the factory and when you can expect it to be delivered.

Assembly service

How do I get the assembly service?

If you shop from Germany, Luxembourg, Netherlands or Austria, you can order our at-home assembly service through our website. After adding your shelf to the cart, you'll see an "add assembly” button on the right. Shopping from another country? We’ll see what we can do. Drop us a line for a quick quote.

What does the assembly service include?

Our friendly, trusted team of professionals will take great care of your shelf during transport to your address. On arrival, we’ll assess your space and make sure everything is just right. We’ll then assemble and set up your creation exactly where you want it, take the leftover packaging away with us and leave the place clean. You get it all with flexible scheduling and reliable first-hand delivery.

How much does it cost?

Price is based on the amount of items you have ordered and their type. The total price includes the assembly of all items.

I ordered the at-home assembly service. What happens next?

It’s simple. When your shelf is ready to ship, we'll contact you to schedule the date of delivery and assembly.

What if I want to return a shelf that I purchased with the assembly service?

You can return your shelf for free within 100 days for a full refund. Unfortunately the cost of the assembly service is not refundable.