Welcome to Tylko support centre. How can we help you?
What happened to the Type01 and Type02?
What is the Tylko Original Classic made of?
What is the Tylko Original Modern made of?
What is the Tone line?
Is the Tone Wardrobe available to design as non-wardrobe furniture?
What is the Edge line?
What materials are used for furniture in the Tylko Original Classic line?
What are the RAL colour codes?
What is the difference between the Tone and the Edge?
Why is the Tone Wardrobe not available in some countries/my country?
How do I measure my space for a Wardrobe?
How does the integrated Tone lighting work?
How is Tone Wardrobe lighting powered?
How much space do I need to allow for a Tone Wardrobe with lighting?
Does the Edge Wardrobe have lighting?
My Tone Wardrobe was ordered and assembled, but I changed my mind and want a wardrobe with lighting. Can I buy or add-on the lighting afterwards?
I want a Tone Wardrobe with lighting, but there's no socket where I want to place it. Am I able to connect the Wardrobe using cables?
How do I assemble my Wardrobe?
Does my Wardrobe have to be fixed to the wall?
Can I use my Tone or Edge Wardrobe free-standing or as a room divider?
What is the difference between the Tone and the Edge?
Why is the Tone Wardrobe not available in some countries/my country?
How do I measure my space for a Wardrobe?
How does the integrated Tone lighting work?
How is Tone Wardrobe lighting powered?
How much space do I need to allow for a Tone Wardrobe with lighting?
Does the Edge Wardrobe have lighting?
My Tone Wardrobe was ordered and assembled, but I changed my mind and want a wardrobe with lighting. Can I buy or add-on the lighting afterwards?
I want a Tone Wardrobe with lighting, but there's no socket where I want to place it. Am I able to connect the Wardrobe using cables?
How do I assemble my Wardrobe?
Does my Wardrobe have to be fixed to the wall?
Can I use my Tone or Edge Wardrobe free-standing or as a room divider?
How do I measure my space for Tylko shelves?
What is the maximal height my shelf can be and still be stood up under the ceiling?
What is the usable area of each depth's compartments?
How much weight can a shelf hold?
How much weight can each drawer hold?
Can I hang my Tylko shelf on a wall?
Do I have to fix my shelf to the wall?
Do your Sideboards have any feet on the bottom?
What is the leg or plinth height for Sideboards?
Can I order extra shelf elements?
I don't want to order a whole shelf. Can I just order indivdual pieces?
Can I use my Tylko shelf as a room divider?
Do you offer corner cabinets?
How do I measure my space for Tylko shelves?
What is the maximal height my shelf can be and still be stood up under the ceiling?
What is the usable area of each depth's compartments?
How much weight can a shelf hold?
How much weight can each drawer hold?
Can I hang my Tylko shelf on a wall?
Do I have to fix my shelf to the wall?
Do your Sideboards have any feet on the bottom?
What is the leg or plinth height for Sideboards?
Can I order extra shelf elements?
I don't want to order a whole shelf. Can I just order indivdual pieces?
Can I use my Tylko shelf as a room divider?
Do you offer corner cabinets?
What is the configurator?
How much customisation is possible?
Can I request custom items that are not listed on your site?
Can you make a special design just for me?
What does density mean?
Do you offer options for cut-outs, for example for skirting boards or roof bevels?
Can I add additional closed storage in the middle row of Wall Storage?
When I choose doors or drawers, I can't change their position. How can I choose where I want them?
Can I add the cable management feature to any Tylko?
Can I mix and match colours or depths?
What is the configurator?
How much customisation is possible?
Can I request custom items that are not listed on your site?
Can you make a special design just for me?
What does density mean?
Do you offer options for cut-outs, for example for skirting boards or roof bevels?
Can I add additional closed storage in the middle row of Wall Storage?
When I choose doors or drawers, I can't change their position. How can I choose where I want them?
Can I add the cable management feature to any Tylko?
Can I mix and match colours or depths?
Do you offer an assembly service?
What does the assembly service include?
How much does assembly cost?
How long do I have to wait for a delivery and assembly service date?
Can I add an assembly service after my order is submitted?
How long does assembly take?
Do you offer assembly services outside of Europe?
What are the payment options? What payment methods do you accept?
Can I pay in installments?
When do I get my invoice if I paid with Klarna?
How are Tylko payments processed?
What do I do if my payment didn't go through?
I'm ordering furniture for delivery to Germany but want to transport it to Switzerland. How do I get a refund for the VAT?
How do I deduct VAT from my order?
Which countries do you offer free shipping to?
How is Tylko furniture delivered?
How do you arrange delivery?
Is there a self pick-up option?
How long does delivery take?
How will I know when my order is on the way?
I need to change my delivery address. How do I do it?
My Tylko packages have been separated and some of them are still being held at the border. What should I do?
Are your prices inclusive of all charges, or are there additional shipping or taxes added after?
Which countries do you offer free shipping to?
How is Tylko furniture delivered?
How do you arrange delivery?
Is there a self pick-up option?
How long does delivery take?
How will I know when my order is on the way?
I need to change my delivery address. How do I do it?
My Tylko packages have been separated and some of them are still being held at the border. What should I do?
Are your prices inclusive of all charges, or are there additional shipping or taxes added after?
Can't find what you're looking for?
If you can’t find an answer to your question, feel free to contact us and we'll help you as soon as possible.