Returns and issues

Can I return my Tylko?

Not feeling your furniture? That's totally fine! We offer free 100-day returns (with no questions asked) from anywhere eligible for free shipping (that's the EU, Norway, Switzerland and the UK). If you want to return your furniture, just get in touch! (Sample Sets are excluded from our free return policy, sorry.)

Once your Tylko makes its way back to us your refund will be processed within 14 working days. Easy peasy!

If you need to return your Tylko because of damage or a defective product, returns and replacements are always free. If you feel your Tylko order is incomplete, defective or damaged, contact us to file a claim and we'll get back to you with a solution within 14 days.

Please note that refunds for assembly services are not possible. For more details on our refund and return policies, please see our Terms of Service.

Can't find what you're looking for?

If you can’t find an answer to your question, feel free to contact us and we'll help you as soon as possible.

Contact Customer Service

+44 800 102 6747

Mon - Fr 8:00 - 22:00 CET

Sa - Sun 10:00 - 18:00 CET

Follow us:

Inspiration, special offers and more

Sign up and get a 200€ gift before it’s gone

I agree to receive valuable content from Tylko in the form of occasional emails. The data controller is Custom Sp.z o.o. Your data will be processed in order to keep you informed about our products and services. The legal basis for the processing is your consent (art. 6(1)(a) of the GDPR).

We are certified by Trusted Shops Buyer Protection & Data Protection

Certified by Trusted Shops

Buyer Protection, Data Protection, Secure Payment

We accept