Fortunately, we can confirm that only 7% of our UK customers are receiving different parts of their orders at separate times. Delivery times of the packages that are held at customs might increase by an additional 2-5 days. For now, we have no influence over the extended custom checks. To get more information about the status of your packages, we suggest that you get in touch with the courier company directly. Or if you prefer, contact us and we'll forward you any relevant updates as soon as we're informed.
Wardrobes
What is the difference between the Tone and the Edge?
How do I assemble my Wardrobe?
Can I use my Tone or Edge Wardrobe free-standing or as a room divider?
How does the integrated Tone lighting work?
Does the Edge Wardrobe have lighting?
I want a Tone Wardrobe with lighting, but there's no socket where I want to place it. Am I able to connect the Wardrobe using cables?
Why is the Tone Wardrobe not available in some countries/my country?
My Tone Wardrobe was ordered and assembled, but I changed my mind and want a wardrobe with lighting. Can I buy or add-on the lighting afterwards?
Does my Wardrobe have to be fixed to the wall?
How do I measure my space for a Wardrobe?
Does my Wardrobe have to be fixed to the wall?
How much space do I need to allow for a Tone Wardrobe with lighting?
Shelves
How do I measure my space for Tylko shelves?
Can I hang my Tylko shelf on a wall?
Can I use my Tylko shelf as a room divider?
What is the usable area of each depth's compartments?
How much weight can each drawer hold?
What is the leg or plinth height for Sideboards?
Can I order extra shelf elements?
I don't want to order a whole shelf. Can I just order indivdual pieces?
Do you offer corner cabinets?
What is the maximal height my shelf can be and still be stood up under the ceiling?
How much weight can a shelf hold?
Do I have to fix my shelf to the wall?
Do your Sideboards have any feet on the bottom?
Customisation
How much customisation is possible?
Can I request custom items that are not listed on your site?
Can you make a special design just for me?
Can I add additional closed storage in the middle row of Wall Storage?
Can I add the cable management feature to any Tylko?
Do you offer options for cut-outs, for example for skirting boards or roof bevels?
When I choose doors or drawers, I can't change their position. How can I choose where I want them?
What is the configurator?
Can I mix and match colours or depths?
What does density mean?
In-home assembly service
Do you offer an assembly service?
Can I add an assembly service after my order is submitted?
How long do I have to wait for a delivery and assembly service date?
How long does assembly take?
Do you offer assembly services outside of Europe?
What does the assembly service include?
How much does assembly cost?
Shipping and delivery
How do you arrange delivery?
How will I know when my order is on the way?
My Tylko packages have been separated and some of them are still being held at the border. What should I do?
Which countries do you offer free shipping to?
How long does delivery take?
I need to change my delivery address. How do I do it?
Are your prices inclusive of all charges, or are there additional shipping or taxes added after?
How is Tylko furniture delivered?
Is there a self pick-up option?
My Tylko packages have been separated and some of them are still being held at the border. What should I do?
Inne tematy
How do you arrange delivery?
How will I know when my order is on the way?
My Tylko packages have been separated and some of them are still being held at the border. What should I do?
Will my delivery be affected by Brexit regulations?
How long do I have to wait for a delivery and assembly service date?
Which countries do you offer free shipping to?
How long does delivery take?
I need to change my delivery address. How do I do it?
How much does assembly cost?
How is Tylko furniture delivered?
Is there a self pick-up option?
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