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Wardrobes
What is the difference between the Tone and the Edge?
Why is the Tone Wardrobe not available in some countries/my country?
How do I measure my space for a Wardrobe?
How do I assemble my Wardrobe?
Does my Wardrobe have to be fixed to the wall?
Can I use my Tone or Edge Wardrobe free-standing or as a room divider?
Shelves
How do I measure my space for Tylko shelves?
What is the maximal height my shelf can be and still be stood up under the ceiling?
What is the usable area of each depth's compartments?
How much weight can a shelf hold?
How much weight can each drawer hold?
Can I hang my Tylko shelf on a wall?
Do I have to fix my shelf to the wall?
Do your Sideboards have any feet on the bottom?
What is the leg or plinth height for Sideboards?
Can I order extra shelf elements?
I don't want to order a whole shelf. Can I just order indivdual pieces?
Can I use my Tylko shelf as a room divider?
Do you offer corner cabinets?
Customisation
What is the configurator?
How much customisation is possible?
Can I request custom items that are not listed on your site?
Can you make a special design just for me?
What does density mean?
Do you offer options for cut-outs, for example for skirting boards or roof bevels?
Can I add additional closed storage in the middle row of Wall Storage?
When I choose doors or drawers, I can't change their position. How can I choose where I want them?
Can I add the cable management feature to any Tylko?
Can I mix and match colours or depths?
In-home assembly service
Do you offer an assembly service?
What does the assembly service include?
How much does assembly cost?
How long do I have to wait for a delivery and assembly service date?
Can I add an assembly service after my order is submitted?
How long does assembly take?
Do you offer assembly services outside of Europe?
Payment
What are the payment options? What payment methods do you accept?
Can I pay in installments?
When do I get my invoice if I paid with Klarna?
How are Tylko payments processed?
What do I do if my payment didn't go through?
I'm ordering furniture for delivery to Germany but want to transport it to Switzerland. How do I get a refund for the VAT?
How do I deduct VAT from my order?
Shipping and delivery
Which countries do you offer free shipping to?
How is Tylko furniture delivered?
How do you arrange delivery?
Is there a self pick-up option?
How long does delivery take?
How will I know when my order is on the way?
I need to change my delivery address. How do I do it?
My Tylko packages have been separated and some of them are still being held at the border. What should I do?
Are your prices inclusive of all charges, or are there additional shipping or taxes added after?
Can't find what you're looking for?
If you can’t find an answer to your question, feel free to contact us and we'll help you as soon as possible.