Forgot to add assembly? No worries - if you're shopping from Germany, Luxembourg, the Netherlands, Austria, Belgium, Switzerland or France (excluding Ile de Corse and other French territorial islands) just shoot our customer service team an email and we'll help you out.
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About us
Product types
Wardrobes
Shelves
How do I measure my space for Tylko shelves?
What is the maximal height my shelf can be and still be stood up under the ceiling?
What is the usable area of each depth's compartments?
How much weight can a shelf hold?
How much weight can each drawer hold?
Can I hang my Tylko shelf on a wall?
Do I have to fix my shelf to the wall?
Do your Sideboards have any feet on the bottom?
What is the leg or plinth height for Sideboards?
Can I order extra shelf elements?
I don't want to order a whole shelf. Can I just order indivdual pieces?
Can I use my Tylko shelf as a room divider?
Do you offer corner cabinets?
Customisation
What is the configurator?
How much customisation is possible?
Can I request custom items that are not listed on your site?
Can you make a special design just for me?
What does density mean?
Do you offer options for cut-outs, for example for skirting boards or roof bevels?
Can I add additional closed storage in the middle row of Wall Storage?
When I choose doors or drawers, I can't change their position. How can I choose where I want them?
Can I add the cable management feature to any Tylko?
Can I mix and match colours or depths?
Self-assembly
In-home assembly service
Do you offer an assembly service?
What does the assembly service include?
How much does assembly cost?
How long do I have to wait for a delivery and assembly service date?
Can I add an assembly service after my order is submitted?
How long does assembly take?
Do you offer assembly services outside of Europe?
Payment
What are the payment options? What payment methods do you accept?
Can I pay in installments?
When do I get my invoice if I paid with Klarna?
How are Tylko payments processed?
What do I do if my payment didn't go through?
I'm ordering furniture for delivery to Germany but want to transport it to Switzerland. How do I get a refund for the VAT?
How do I deduct VAT from my order?
Shopping with Tylko
My order
Shipping and delivery
Which countries do you offer free shipping to?
How is Tylko furniture delivered?
How do you arrange delivery?
Is there a self pick-up option?
How long does delivery take?
How will I know when my order is on the way?
I need to change my delivery address. How do I do it?
My Tylko packages have been separated and some of them are still being held at the border. What should I do?
Are your prices inclusive of all charges, or are there additional shipping or taxes added after?
Returns and issues
Media and collabs
Tylko for Business
Current affairs
In-home assembly service
Can't find what you're looking for?
If you can’t find an answer to your question, feel free to contact us and we'll help you as soon as possible.