Summary:
For configurable furniture, you place an Order by going through the configuration process and clicking the button that confirms the Order with an obligation to pay. If you have an account, you won't need to enter your personal details again. All payments and deliveries are handled by third-party providers. Please note that we won't process your Order until we've received confirmation of payment. As most of our products are made to order, in those cases you won't be able to change your Order once it has been paid for. We currently ship only to Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway and the United Kingdom. You'll find the countries and terms for sofa delivery and assembly in the Sofas section below.
5.1. An Order is placed when the User: (i) configures a piece of furniture or adds a ready-made product to the basket, and (ii) clicks the clearly labelled button for placing an Order with an obligation to pay. The User places the Order by completing the consecutive steps within the Service. Orders for furniture and accessories – excluding sofas – are delivered to: Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway and the United Kingdom. The countries and terms for sofa delivery and assembly, as well as the terms for returning sofas, can be found in the Sofas section below.
5.1.1 Speakers can only be delivered to: Germany, France, Austria, Belgium, Poland, the Netherlands and Luxembourg.
5.2. Sofa delivery
5.2.1. Two-person delivery to the room of your choice
Deliveries are carried out by two-person delivery teams in the following countries: Germany, the Netherlands, France, the United Kingdom, Switzerland, Austria, Belgium, Italy, Spain, Poland, Denmark, Luxembourg, Portugal, the Czech Republic and Slovakia.
The service includes carrying the furniture into the room of the Customer's choice. The delivery cost depends on the region and distance and is shown on www.tylko.com when placing the Order.
5.2.2. Courier delivery
For deliveries to Sweden, Finland and Norway, sofas are delivered exclusively by a courier company to the front of the building. This means that carrying the furniture into the building or flat by a two-person delivery team (two-man handling) is not offered. The sofa is delivered on a pallet and securely packed to protect it during transport.
The delivery cost is shown on www.tylko.com when placing the Order.
5.2.3. Sofas cannot be delivered to the following countries/regions:
Italy: the Aeolian Islands (Lipari, Vulcano, Salina, Filicudi, Alicudi, Panarea, Basiluzzo, Stromboli), the Egadi Islands (Favignana, Levanzo, Marettimo, Formica), Pantelleria, the Pelagie Islands (Lampione, Lampedusa, Linosa), the La Maddalena Archipelago (La Maddalena, Caprera, Budelli, Spargi, Razzoli, Santa Maria), Asinara, Sant'Antioco, San Pietro, Tavolara, Mal di Ventre, the Tuscan Archipelago (Elba, Giglio, Capraia, Montecristo, Pianosa, Giannutri, Gorgona), the Pontine Islands (Ponza, Palmarola, Gavi, Zannone, Ventotene, Santo Stefano), Capri, Ischia, Procida, Vivara, Nisida, Palmaria, Tino and Tinetto, the Tremiti Islands (San Domino, San Nicola, Capraia, Pianosa, Cretaccio), Grado, Barbana, the islands of the Venetian Lagoon (Murano, Burano, Torcello, Giudecca, Lido di Venezia, Pellestrina), Dino, Livigno and Campione d'Italia.
France: Belle-Île-en-Mer, Groix, Houat, Hoëdic, the Glénan Islands, the Sein Archipelago, Molène, Ouessant, Callot, Batz, Île Verte, Chausey, Tatihou, Yeu, Aix, Île Madame, the Hyères Islands (Porquerolles, Port-Cros, Le Levant), the Lérins Islands (Sainte-Marguerite, Saint-Honorat), Corsica: the Lavezzi Archipelago, the Sanguinaires Islands, Cavallo, French overseas territories.
UK: Postcode prefixes: BT, GY, IM, JE; HS (Barra, South Uist, North Uist, Benbecula, Harris, Lewis); PA (Mull, Iona, Coll, Tiree, Jura, Islay, Colonsay, Eigg, Rum, Muck, Canna); ZE (Shetland Mainland, Unst, Yell, Fetlar, Foula, Fair Isle); KW (Orkney Mainland, Hoy, Rousay, Westray, Sanday, Papa Westray); TR (St Mary's, Tresco, St Martin's, St Agnes, Bryher); TQ (Burgh Island, Devon); NE (Farne Islands, Northumberland); SA (Skomer, Pembrokeshire; Skokholm); LL (Bardsey Island).
Germany: Sylt, Langeoog, Spiekeroog, Juist, Norderney, Borkum, Hiddensee, Pellworm, Amrum, Föhr, Hallig Hooge, Hallig Langeneß, Hallig Sylt, Neuwerk, Hallig Gröde, Oland, Heligoland and Büsingen.
Portugal: the Azores and Madeira.
Spain: Formentera, the Canary Islands, Ceuta and Melilla.
Netherlands: Vlieland, Terschelling, Ameland, Schiermonnikoog, Texel.
Denmark: Sejerø, Fejø, Askø, Lyø, Avernakø, Læsø, Ærø, Greenland, the Faroe Islands.
Greece: Mount Athos.
5.2.4. Storage furniture cannot be delivered to the following countries/regions:
Italy: Livigno and Campione d'Italia.
France: the Lavezzi Archipelago, the Sanguinaires Islands, Cavallo (Corsica), French overseas territories (French Guiana, Guadeloupe, Martinique, Réunion, Mayotte, New Caledonia, French Polynesia, Saint-Martin, Saint-Barthélemy, Saint-Pierre and Miquelon, the French Southern and Antarctic Lands).
UK: Guernsey, Jersey, the Isle of Man (prefixes GY, JE, IM).
Germany: Heligoland, Büsingen am Hochrhein, Neuwerk, the East Frisian Islands (Borkum, Juist, Norderney, Langeoog, Spiekeroog), the North Frisian Islands (Sylt, Amrum, Föhr, Pellworm, the Halligen: Hooge, Langeneß, Gröde, Oland).
Portugal: the Azores.
Spain: Formentera, the Canary Islands (all), Ceuta and Melilla.
Netherlands: Vlieland, Terschelling, Ameland, Schiermonnikoog, Texel.
Denmark: Greenland, the Faroe Islands.
Finland: the Åland Islands.
5.3. Before placing an Order, the User is informed of the available payment methods. All payments made within the Service are processed by: Nuvei Limited, registered in Cyprus under company number HE129880, with its registered office at 9 Kafkasou, Aglantzia, CY 2112, Nicosia, Cyprus; PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg; Adyen B.V., a company with its registered office in Amsterdam, Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, the Netherlands, entered in the commercial register kept by the Kamer van Koophandel in Amsterdam under number 34259528 ("Broker"). When placing the Order, after the Specification has been set and the Basic Data provided, the User is redirected to the Broker's website to choose a payment method and pay for the Order.
5.3a. Accepted payment methods also include the Gift Card. You can use several Gift Cards for a single Order. If the Order value exceeds the value of the Gift Card, you'll pay the difference using one of the other available payment methods. The Gift Card cannot be combined with deferred payments (BNPL). Detailed rules for using the Gift Card are set out in the Gift Card Terms, available at: tylko.com/pl-pl/warunki-karty-podarunkowej
5.4. After placing the Order, you'll receive an email confirming the final Specification of the Order and our acceptance of it. At that moment, a sales agreement for the ordered Product is concluded between Tylko and the User ("Sales Agreement"), and the Order, the Specification and the Sales Agreement itself can no longer be changed. The above does not apply where the Order was placed in breach of the promotion terms in force at the time, in accordance with these Terms.
5.5. We'll start processing the Order as soon as it has been positively verified and the Broker has confirmed the payment. You can track your Order in the dedicated tab in the Service.
5.6. The production of customised furniture may take up to 60 days. Once the Product has been produced and packed, it is handed over to a company providing transport, delivery or forwarding services ("Carrier"). The Carrier delivers the Product to the User. The risk of damage to or loss of the Product passes to the User at the moment it is properly delivered to the User.
5.7. As a customised Product is not prefabricated and is manufactured according to the Specification, pursuant to Article 38(3) of the Polish Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827) ("Consumer Rights Act"), you may withdraw from the Sales Agreement only on the terms set out in Section 8 below.
5.8. In special cases resulting from the nature of the Order, in particular a high degree of personalisation and complexity of the design, we reserve the right to extend the period specified in clause 5.6 of the Terms. In that case, we'll promptly inform you of the expected new production completion date, which will constitute a change to the terms of the Order.
5.9. You can assemble most of our furniture yourself at home using the assembly instructions included in the delivery (Tone wardrobes must be assembled by the Tylko team). You can also choose assembly as an additional service – before buying it, check whether it's available in your country.
To assemble the furniture safely, first read the assembly instructions carefully and make sure you have everything you need and that the space where you'll be working is large enough and properly protected. Furniture may only be assembled by suitably skilled adults, in the number of people indicated in the assembly instructions. Make sure children and pets are kept safe during assembly. To prevent damage, protect the floor, wear protective footwear and take particular care when using a ladder before starting assembly/disassembly. Furniture parts may be heavy. Always follow the assembly instructions.
5.10. To disassemble the furniture safely, first read the disassembly instructions carefully, which you can find at: https://tylko.com/faq/articles/self-assembly-disassembly/how-do-i-disassemble-my-tylko. Once you've disassembled the parts, remember to secure them carefully for transport. Make sure metal parts, such as drawer runners, are properly protected. Remember: never transport parts loose, as they may get damaged.
5.11. You'll find additional tips on disassembly and reassembly here:
https://tylko.com/faq/articles/self-assembly-disassembly/how-do-i-disassemble-my-tylko | https://tylko.elevio.help/en/categories/5-assembling-your-shelf
For sofas: https://www.youtube.com/playlist?list=PLOAx97AcdPcZiLHzNXENthysJrq1Bu3cj
5.12. To enjoy our furniture for a long time, take a look at the information in the Product Details section.
5.13. Additional services
5.13.1. Additional assembly service
In selected countries, you can add an assembly service when placing your Order. The assembly service is only available as an add-on at the time of placing the Order and cannot be purchased separately or at a later date (e.g. a few months after purchase).
The assembly fee depends on the delivery country and the size of the furniture.
The assembly service includes: unpacking the furniture (removing it from its packaging), assembling the furniture and setting it up in its intended place, fixing it to the wall (except for sofas), and removing the packaging and waste after assembly.
The assembly service for storage furniture is currently available in the following countries: Germany, the Netherlands, France, the United Kingdom, Switzerland, Austria, Belgium, Poland, Italy, Denmark and Luxembourg.
The assembly service for sofas is currently available in the following countries: Germany, the Netherlands, France, the United Kingdom, Switzerland, Austria, Belgium, Spain, Poland, Denmark, Luxembourg, Portugal and Italy.
5.13.2. Old sofa collection
In selected countries, we offer a paid service to collect and dispose of your old sofa – provided its dimensions are similar to those of the new sofa ordered from our shop. To arrange this service, you'll need to provide the dimensions of your old sofa. We take a reasonable approach – for example, if you order a three-seater sofa, we can also collect a sofa of similar dimensions.
We don't collect furniture that is significantly larger than the item purchased (e.g. buying an armchair and asking us to collect a 2 m long sofa).
The old sofa collection service is currently only available in selected markets: Germany, the Netherlands, France, Austria, Belgium and Luxembourg.
Important information and conditions:
- the service is only available as an add-on to the purchase of a new sofa – it cannot be ordered separately or at a later date (e.g. a few months after your Tylko sofa has been delivered);
- the service applies to Tylko sofas as well as sofas from other brands;
- collection takes place at the same place and time as the delivery of your new Tylko sofa;
- we'll only collect furniture of a similar type and size (e.g. a sofa for a sofa, not an armchair for a corner sofa);
- you need to ensure free and easy access to the furniture to be collected;
- the furniture must be fully ready for removal. If this isn't possible and the furniture needs to be disassembled (for example, because it doesn't fit through the door or is too heavy), you're responsible for disassembling it.
When the service team may refuse to take the old furniture:
(a) if the furniture is not in a condition that allows it to be moved safely; (b) if its condition poses a risk to the health or safety of the service team; (c) if there is a discrepancy between the Order and the actual situation (e.g. the furniture is significantly larger than agreed).