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I needed to make a change shortly after placing my order, and my initial frustration quickly vanished because the customer service team helped me adjust the order really quickly, so that it now meets my requirements perfectly. Thank you!

TLDR: Best experience I've ever had building a piece of flatpack furniture. I wasn't involved in the ordering process and knew nothing about Tylko. 7 boxes for a side unit arrived and my wife asked me to build it. The boxes were labelling 1 -> 7 with a big sticker on box 1 saying 'Open first - Manual inside' which I immediately appreciated having spent too long in the past trying to find one with other brands. It just kept getting better from there. Once the tape has been cut, the box lid slides off neatly, theres no glue to fight. There was a helpful sticker suggesting that I use the lid of the first box I opened to build the furniture on to protect it from the floor, what a thoughtful touch. The manual could not be simpler, clearer or easier to follow for example it says open Box 2 and take out piece h1 then piece h2. Guess what.... h1 is right at the top of box 2 and then h2 is right underneath it, its the same the whole way through, everything is right where you need it when you need it. The build experience is flawless. Not only does every single piece have an easy peel label on it showing the front and left (so that you easily orientate it correctly), there are no screws and everything just slots together. Furthermore, all the slots are colour coded black at the back and silver at the front, so its very hard to make a mistake. All you need is a hammer, they provide a padded cushion to protect the furniture from the hammer as you gently knock it together. It was so incredibly satisfying, it reminded me of the first time I tried K'nex / lego as a child - it just works. Ikea was the gold standard for flatpack furniture before building with Tylko. Ikea is simple with easy to follow instructions but Tylko have taken it to a whole new level. Not having to screw anything in (including hinges which click into place) was a game changer. Everything is precision measured to be in the right place. I estimate that an equivalent piece of ikea furniture would have taken me probably twice as long and not felt anywhere near as solid or sturdy. Very impressive experience. On top of all this, I was incredibly surprised to discover that this was a custom piece of furniture my wife had designed on their website. I would never have guessed it from following the instructions which were very carefully laid out. Couple of minor areas for improvement: 1 - the delivery process was less than ideal. We received a delivery slot and didn't realise we had only 24h to confirm that we accept the slot (never had to do this before, with anything else we've had a call) and so missed it. It took roughly another month before they could offer us an extra slot. The reason I believe is that they have their own vans which only deliver their products so they wait until theres another delivery near you. I suppose this reduces the chances of damage during transport which we have suffered from with furniture before but a phone call would when we were nearing the end of the original 24h window would have been appreciated... 2 - One of the stickers was right where two pieces clicked together, and I didn't realise until I'd hammered it in place meaning i couldn't get all the sticker off. These really are minor points. Overall the experience was fantastic and I'd be happy for my wife to send me more of your furniture to build. I can't imagine what it's going to be like having to build from any other supplier after this experience and I'm quietly hopeful I don't have to find out.

From the configuration, through the ordering process, right through to delivery and assembly, absolutely everything was perfect. I’ve never experienced such a well-run service – and all online. The quality is superb, the furniture was very easy to assemble and looks great. Someone has really put some thought into this! AMAZING!!

From configuration and ordering right through to delivery and self-assembly, everything was perfect. I was able to put the sideboard together without even having to use a screwdriver. Nothing needed adjusting. I will definitely recommend Tylko to others.

Delivery went really smoothly. Assembling the vinyl shelf was easy. The quality is very good. The only thing is that the grain on the edges doesn’t quite match the pictures on the website.

Lovely furniture, brilliant and hassle-free customer service!

A top company! Everything went exactly as it should! The arrangements and communication were excellent! Delivery was as agreed! The packaging was brilliant – everything was packed individually! Assembling the cupboards went very smoothly! Top quality! We’re very happy with our purchase!

Vero kind and And attentive to my needs

Perfect Quality. I love my new wardrobe. Assembling service was perfect as well.

We recently ordered some shelves and needed a small modification from the design team, that we couldn't make using the configurator. Our exchange with Kaska was very efficient and helpful. We also appreciated how quickly they responded. Now we are looking forward to receiving the furniture and including it into our home! To be continued... ;)

Great qualitiy and costumer service!

Great wardrobe! We also used their mounting service, and they had set-up the wardrobe profesionally. We would come back again.

Delivered on time, quick to assemble, lovely item. We’re very pleased.

I sent an enquiry about the sofas regarding discount codes, showrooms and the exact internal materials (type of wood, upholstery). The reply from Kacper in the Customer Care Team was extremely prompt, friendly and very detailed. They even included a cross-section diagram of the sofa’s construction. That’s exactly the sort of customer service you’d hope for – transparent, knowledgeable and exemplary!

Great customer experience – quick response and super friendly stuff! Looking forward to receiving my tylko now!

I ordered a custom TV unit from Tylko and couldn’t be happier with my purchase. The customization process was intuitive and allowed me to create a piece that perfectly fits my space. The furniture feels very sturdy, with elegant finishes that give it a premium look. Delivery was on time, the packaging was excellent, and customer service was always quick and helpful whenever I had a question. Assembly was surprisingly easy thanks to the clever interlocking system, making the whole experience stress-free. From ordering to installation, everything went smoothly. I would definitely recommend Tylko to anyone looking for high-quality, customizable furniture.

I found them very helpful and knowledgeable in addressing all my needs. It was quick and easy to get answers by both WhatsApp and email.

Prompt replies and an excellent solution. A first-class customer service

The quality of the furniture is very good. The advice we received in the shop was expert and very friendly. The promised delivery date was met. We really appreciated the updates on every stage of production and delivery. Finally, we were very pleased with the delivery and assembly service. That went very smoothly too. We’d definitely use them again.

Wide range of products with good customization options. Competent and friendly customer service including quick and clean on-site installation.